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On behalf of our client, a FinTech payments company, based in the West End of London, we are looking for 2 experienced Payments Assistants. You will manage various payments queues and be responsible for the correct formatting of multi-currency payments within various systems.
Key responsibilities will include:
Authorise all types of payments on various online and in-house platforms BACS, Direct Debits, SWIFT, SEPA, ACH, CHAPS, Faster Payments, ensuring they are processed accurately and within cut offs and SLAs
Liaise with internal and external stakeholders including client facing colleagues and our partner banks
Assist in driving process change with a focus on ideas to improve team efficiency and controls
Collaborate with senior colleagues to resolve technical payment issues
Escalate any client,payment issues with relevant hierarchy
Actively maintain and manage the investigation report, delivering excellent service and communication to internal stakeholders
Ensure all investigations are completed in line with internal and external SLAs
Own the post-payment transaction monitoring process ACK, NAK,MT900
Skills and experience required:
In-depth knowledge of UK and international payment systems and messaging CHAPS, BACS, SWIFT etc.
Good understanding of UK retail banking and relevant regulations
Excellent communication skills; able to convey information to people clearly and simply via telephone and email
Accuracy and attention to detail; noticing errors and missing information and advising the departments responsible for correcting
Ability to spot process flaws and suggest solutions and improvements
Strong organisation skills and able to work under pressure
Previous payments experience is essential
For more information please send a copy of your CV to Barbara@bhal.co.uk or call Barbara on 07768 863242.
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