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Client Services Associate - Mandarin speaking
Job type: Permanent

On behalf of our client, an international bank based in London, we are looking for a Mandarin speaking Client Services Associate to join their team. Key Responsibilities will include: Handle incoming trading inquiries and client issues via phone, email and live, interactive chat Trade research/Quotes Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products Place Spot FX, CFD’s and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers Skills, Knowledge & Experience Required Strong mathematical, analytical and problem solving skills Strong attention to detail with emphasis on accuracy and timeliness Ability to determine minimum maintenance requirements for all currency pairs, CFD’s, metals and commodities The ability to calculate the liquidation values of the products on offer BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience Excellent listening, written, and verbal communication skills Effective conflict resolution and problem solving skills Strong command of computer and typing skills. Series 3 and 34 licenses preferred 2+ years’ work experience in a related brokerage environment Fluent Mandarin speaker and any other language apart from English is an advantage Please send a copy of your CV to
Ref: JW15878 Location: City

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