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Our client a well-established commodity trading company seeks an IT Support Analyst based in London. This role will be predominantly dealing with 1st/2nd support focusing on the technical support and administration of IT systems located in the UK including; market data and communications for all UK Employees.
? Provide primary Level 1 to 2 support to local users for standard applications and infrastructure with emphasis on responsiveness and resolution.
? Maintain patching and documentation to enable support of these technologies effectively to ensure that other within the IT Group can effectively support the business in their absence.
? Complete administration process of all additions, changes and access to IT resources.
? Implement and enforce global IT standards and policies adoption ensuring technology standards are adhered to and observed. Accountable for 100% compliance with policies.
? Coordinate local outsourcing of services when required, and escalates support to vendor as needed. Evaluate and manage vendor delivery of contracted services.
? Coordinate the local procurement of hardware if required, and works with global support team to define the needs and manage budgets.
? Responsible for UK infrastructure disaster recovery processes. Assures the interface with the business for business continuity vs Disaster recovery
? Installation and management of inventory, upgrades software and hardware throughout UK.
Experience and requirements:
years or above technical hands on experience in 2nd (with some exposure to 3rd line being beneficial) line support ? having worked with ticketing systems in previous roles.
? Experience in delivering user, service desk, software and printer support within Windows environment.
? Solid understanding and working knowledge of Infrastructure components
? Good understanding and working knowledge of Windows oS and Office 2010, Active Directory, Linux, Anti-virus and firewall knowledge with knowledge of Citrix and Google Business Apps would be an advantage
? Technical certifications (e.g., CCNA, Microsoft, etc.) or equivalent knowledge required.
? Knowledge of LAN/WAN configurations and topologies with familiarity troubleshooting networking equipment and TCP/IP.
? Mobile device support and deployment.
? Strong time management skills.
? Ability to work in a local standalone role within a team; being a self starter is key as well as being flexible in terms of support and understanding of business needs with are sometimes time critical.
? A willingness to dive into technical issues as part of maintaining the skills necessary to manage and advocate products and projects.
? Ability to work in a multi-national environment with geographically separated teams is required.
? Smart, professional & articulate. This role requires excellent communication skills ? the candidate will need to liaise with staff, external parties and support contacts; needs to be confident in dealing with people. Discrete, respect of confidentiality
For further information please send a copy of your CV to Judith@bhal.co.uk or call on 0207 972 9463
Mobile: 07955 400285
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