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Our client, a leading global financial service provider, is seeking to recruit a Client Services Representatives to join their team on permanent basis.
The main focus of this role is being the first line of support for custodian and institutional client enquiries. You will establish, build and maintain strong levels of support with custodian clients and institutional clients in order to facilitate a positive and productive long-term relationship.
To independently resolve client issues within specified service level agreements with growing awareness of multiple products and services
To research and respond in a timely manner, via email and telephone, to a variety of clients with regard to their needs and interests
To co-ordinate client meetings / user groups on and off site to build stronger business relationships and to ensure the client understands the processes
To monitor project completion from initiation through to delivery
To co-ordinate new client conversions and existing client testing where applicable
To track client issues and to monitor progress through to successful completion
To deliver a world class service to clients and ensure a close working relationship with clients at all times
To keep abreast of local market updates and changes in regulation and market practice and to share knowledge with clients/staff internally where applicable
May perform other duties/responsibilities as needed or assigned
Required skills & qualifications
The successful candidate will have a minimum of 2-3 years of experience in client service and / or sales related role.
Preferred Qualifications; Degree or above
Please send a copy of your CV to Barbara Houghton on Barbara@bhal.co.uk or call 07768 863242
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