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25-32k pro rata
Our client, an International Bank based in London , are searching for an Admin/Officer Manager to join their team on a temporary basis reporting to the Admin & Security Supervisor.
The purpose of the role will be to perform general administrative services and office management supporting the various departments in the Branch, the maintenance of insurance policies, procurement, provision of telephone services, maintaining external service provider documents, reviewing and forwarding utility bills and the provision of other administrative services.
The essential duties and responsibilities will be:
? Provide administrative services for the Branchs departments.
? Maintain contact with external service and utility providers as per the delegated authority.
? Position herself/himself as first filter for telephone calls and various external and internal requests
? Maintain and manage online documents for the Branchs intranet page.
? Organise various internal and external meetings and keep accurate minutes when required.
? Maintain unit documentation including the preparation of schedules related to insurance coverage.
? Update the Branch on the expiry of insurance contracts and the need for additional coverage.
? Receive requests for corporate business services (e.g. stationery) and maintain the provision of such services.
? Receive utility and service bills (including electricity, water and telephone).
? Perform tests on service and utility bills including testing accuracy, performing cost analysis and comparison with previous months and submit analysis for review.
? Submit bills to accounts for payment processing.
? Prepare periodic reports as per the delegated authority.
? Maintain the relationship with external service providers.
? Respond and log customer concerns/ queries regarding administrative issues, escalate issues to the appropriate authority and follow-up till resolution.
? Correspond with service providers to resolve any issues and maintain day to day services.
? Develop the ability perform and prioritize various administrative services.
? Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
? All other ad hoc duties and/or activities that management may request of the employee from time to time
Legal, Regulatory and Risk Framework Responsibilities:
There will also be a requirement to:
? Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, the Compliance manual; Compliance Policies and Procedures and; the Anti Money Laundering & Counter Terrorist Financing Policy and Procedures Manual.
? In accordance with the Branch Governance manual, contribute to and comply with the Branchs Risk Framework, consider Risk Appetite and promote a positive Risk Culture:
? Understand and effectively perform your role under the Three Lines of Defence principle to identify, measure, monitor, manage and report risks.
? Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
? Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
? Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
? Complete all mandatory training provided by the Bank and attain and maintain the required levels of competence.
? Attend mandatory (internal and external) seminars as instructed by the Bank.
Experience & Skills Required
? Bachelors degree.
? A minimum of 2 years experience in the field of administrative management.
? Excellent oral and written communication skills in English.
? Possess strong computer software MS Office (Word, Excel) skills.
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